In this letter, Tony’s Hydro (formerly Toronto Hydro) presents its arguments for why victims of its March 8th blackout are defencelessly at the mercy of the utility. In the previous letter, residents were warned that their rights hung on the outcome of the utility’s internal investigation. Now residents are told that the internal investigation has been completed and the conclusion is that residents have no rights to compensation. The letter closes with a bullying take-it-or-leave-it offer. No reference is made to the gag clause coming next.